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Terms & Conditions

1. General information
These Terms & Conditions apply to bookings and stays at Villa Diona, operated by IGER, inženirske, gradbene in energetske rešitve, Matej Mali s.p. The accommodation is located at Babna Gora 7a, 3223 Loka pri Žusmu, Slovenia. By making a booking or staying at the property, the guest confirms that they have read and accepted these terms.

2. Booking and reservation
Reservations are made through the website or by direct contact. A booking becomes valid once it has been confirmed by Villa Diona and payment has been received. We reserve the right to refuse or cancel a booking if the information provided is incomplete or inaccurate, or if the accommodation is unavailable.

3. Prices and payment
Prices are shown in euros on the website and are for the whole villa. The private spa is included in the price and is free for our guests. For bookings made on the website, the full amount is paid online at the time of booking (card, Apple Pay or Google Pay, processed securely by Stripe).

4. Check-in and check-out
Check-in is from 15:00 and check-out is by 11:00. Guests must respect these times so the villa can be prepared properly for the next stay. Early check-in or late check-out is possible only if agreed with us in advance.

5. Guest responsibilities
Guests are expected to use the property with care, follow the house rules and respect the quiet enjoyment of neighbours. Any damage, missing items or extra cleaning caused by the guest may be charged to the guest. The guest is also responsible for the behaviour of all persons included in the reservation.

6. House rules
Smoking, pets, parties and other special conditions are allowed only if explicitly approved by Villa Diona. Guests must comply with the rules communicated before or during their stay. If the guest seriously violates the rules, Villa Diona may terminate the stay without refund, where legally permitted.

7. Cancellations and changes
Cancellation requests must be sent by email to info@villadiona.com. The date we receive your email counts.

  • Up to 14 days before arrival: free cancellation, full refund.
  • 13 to 7 days before arrival: 50% refund.
  • Less than 7 days before arrival, or no-show: no refund.

Changing your dates is free up to 14 days before arrival, subject to availability; any price difference is charged or refunded. Leaving earlier than booked does not entitle the guest to a refund. Refunds are made to the original payment method within 14 days. If we have to cancel your booking, you receive a full refund. The statutory 14-day right of withdrawal for distance contracts does not apply to accommodation booked for specific dates.

8. Liability
Villa Diona is not responsible for loss, theft or damage to guests’ personal belongings unless liability is required by mandatory law. Guests are responsible for their own health, safety and travel arrangements while staying at the property.

Privacy Policy

1. Data controller
The data controller is IGER, inženirske, gradbene in energetske rešitve, Matej Mali s.p., operating Villa Diona at Babna Gora 7a, 3223 Loka pri Žusmu, Slovenia. You can contact us at info@villadiona.com or +386 31 606 234.

2. What data we collect
We may collect personal data you provide when you make a booking, ask a question or communicate with us. This may include your name, email address, phone number, billing details, reservation dates, guest details and other information needed to manage your stay.

3. Why we collect it
We use your data to handle bookings, communicate with you, provide accommodation services, process payments, comply with legal obligations and keep accounting records.

4. Legal basis
We process personal data on the basis of:

  • Performance of a contract, when needed to provide the accommodation service.
  • Legal obligations, where accounting, tax or guest-registration rules apply.
  • Legitimate interests, for example to protect property or handle service-related communication.
  • Consent, where required for optional communications or marketing.

5. Data sharing
We share data only when necessary to operate the business, for example with payment providers, accounting services, booking systems or public authorities where required by law. We do not sell your personal data.

6. Data retention
We keep personal data only for as long as needed for the booking, legal, tax or accounting purposes for which it was collected. When the retention period expires, the data is deleted or anonymised unless a longer retention period is required by law.

7. Your rights
Under the GDPR, you may request access to your data, correction of inaccurate information, deletion where legally possible, restriction of processing, or object to certain processing. You may also withdraw consent where processing is based on consent.

8. Security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access and disclosure. Access to personal data is limited to persons who need it to manage the business and guest reservations.

9. Cookies
The website may use cookies or similar technologies to function correctly, improve the user experience and analyse website traffic. Where required, we ask for cookie consent before using non-essential cookies.

10. Contact and complaints
If you have questions about this policy or the way we process your data, contact us at info@villadiona.com. If you believe your data protection rights have been violated, you may contact the Slovenian Information Commissioner.